Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.

Connector Details

PlatformFreshworks CRM
Auth TypeAPI Keys

Supported Data

See the table below for the list of data you can read with the Freshworks CRM connector.

Table NameFields
id, name, model_class_name, user_id, is_default, is_public, updated_at
id, name, address, city, state, zipcode, country, number_of_employees, annual_revenue, website, owner_id, phone, open_deals_amount, won_deals_amount, won_deals_count, last_contacted, last_contacted_mode, facebook, twitter, linkedin, links, custom_field, created_at, updated_at, avatar, parent_sales_account_id, recent_note, last_contacted_via_sales_activity, last_contacted_sales_activity_mode, active_sales_sequences, last_assigned_at, tags, is_deleted, team_user_ids
id, time_zone, title, description, location, is_allday, outcome_id, from_date, end_date, created_at, updated_at, provider, creater_id, latitude, longitude, checkedin_at, can_checkin_checkout, checkedout_latitude, checkedout_longitude, checkedout_location, checkedout_at, checkedin_duration, can_checkin, conference_id
id, created_at, automation, action_data, additional_timeline_info, group, targetable_id, targetable_name, targetable_type, composite_id, action_type, user_activity, actionable_id, actionable_type
id, name, model_class_name, user_id, is_default, updated_at, user_name, current_user_permissions
id, first_name, last_name, display_name, avatar, job_title, city, state, zipcode, country, email, emails, time_zone, work_number, mobile_number, address, last_seen, lead_score, last_contacted, open_deals_amount, won_deals_amount, links, last_contacted_sales_activity_mode, custom_field, created_at, updated_at, keyword, medium, last_contacted_mode, recent_note, won_deals_count, last_contacted_via_sales_activity, completed_sales_sequences, active_sales_sequences, web_form_ids, open_deals_count, last_assigned_at, tags, facebook, twitter, linkedin, is_deleted, team_user_ids, external_id, work_email, subscription_status, subscription_types, customer_fit, whatsapp_subscription_status, phone_numbers
id, name, amount, base_currency_amount, expected_close, closed_date, stage_updated_time, custom_field, probability, updated_at, created_at, deal_pipeline_id, deal_stage_id, age, links, recent_note, completed_sales_sequences, active_sales_sequences, web_form_id, upcoming_activities_time, collaboration, last_assigned_at, tags, last_contacted_sales_activity_mode, last_contacted_via_sales_activity, expected_deal_value, is_deleted, team_user_ids, avatar, fc_widget_collaboration, forecast_category, deal_prediction, deal_prediction_last_updated_at, last_deal_prediction, rotten_days, has_products, products
id, name, model_class_name, user_id, is_default, is_public, updated_at

Credentials Setup

Follow the steps below to get the credentials you need to use the Freshworks CRM connector.

Organization Name

The first thing you need to do is log in to Freshworks CRM.

Your home page should look something like this. On the top of your screen in the URL, you will see your organization name. It will follow the format of ”ORGANIZATION”. Go ahead and input the Organization Name into hotglue.


Now you need to find the API Key, go ahead and click on the personal icon in the top right hand corner.

From the resulting drop down, select the Settings page.

Now that you are on your Personal Settings page, head to the API Settings tab.

And here you have your Freshworks API CRM Key! Go ahead and copy it into hotglue.